Refund policy

If WiseRaven isn't right for you, you can request a full refund within 30 days of your order date. You don't need a reason — changing your mind is reason enough.

This applies to your first payment on a plan and to any single renewal within that 30-day window.

Refunds are processed by Paddle, the Merchant of Record for all WiseRavens AI orders. Go to paddle.net, look up your order with the email address you used at checkout, and request a refund there.

You can also email keith@wiseravensai.com with the email address you paid with and I'll get it sorted for you.

Once approved, the refund goes back to your original payment method. Your bank usually takes a few business days to show it.

You can cancel any time from Settings in the app. Cancelling stops future charges and you keep your plan until the end of the period you've already paid for — after that you move to the free Meet plan.

Cancelling isn't the same as a refund. If you want money back as well, request a refund within the 30-day window.

Your companion, your memories, and your conversation history stay with you on the free plan. Only the watch and image allowances change.

Payments in the app's test mode are not real charges and don't need a refund.

Where local consumer law gives you stronger rights than this policy, those rights apply.

Questions about a charge: keith@wiseravensai.com.